More About CAPS and TeleMental Health

More About CAPS Telemental Health

Although many studies have shown telemental health to be effective, it is somewhat different from traditional in-person counseling and requires new counselor competencies.  Since the COVID-19 closure of our offices at the Student Center Building and Eugene Applebaum College of Pharmacy and Health Sciences, we have thoroughly researched how to legally, ethically, and realistically convert to a work-from-home environment.  Essentially, we are creating a virtual sister CAPS to our physical CAPS.  We are excited about the new expertise we have developed and eager to use the innovative approaches that are now available to us! 

These are some of the steps we've taken to ensure that CAPS can provide high-quality remote services to students:

  • Our team of state-licensed counselors and interns have obtained the necessary training from accredited professional organizations in the ethical and competent provision of telemental health services.
  • CAPS support staff and administrative team modified essential business operations such as telephones, voicemail, and email correspondence, created policies and procedures for all remote services, and converted paper documents into electronic data forms linked to a password-protected website.
  • Computer and Information Technology recommended Microsoft Office 365 Teams, which operates on an encrypted network that protects the privacy and confidentiality of voice and video data.  CAPS will utilize Microsoft Teams to provide telemental health services, so all students should contact C&IT to download the Teams app to their computer and/or smartphone.
  • Risk Management and Office of General Counsel reviewed and approved our procedures as compliant with current laws, rules, regulations, and liability insurance coverage related to providing telemental health services to Wayne State students.